27/06/2024
We help you implement the complaints channel
As you already know, since December 1, 2023, all companies with more than 50 employees are required to have a visible complaints channel on their website , as stated in the BOE, in Law 2/2023 . This measure, aimed at promoting transparency and integrity in the work environment, requires that all companies implement a system that allows their employees and third parties to anonymously and confidentially report any illegal act or act contrary to the organization's code of conduct.
In this context, at Paraty Tech we have gotten to work to help you comply with this new regulation. And the implementation of a complaints channel, in addition to being a legal requirement, constitutes a fundamental resource to promote a safe and ethical work environment.
The complaints channel must be visible and accessible at all times and from any section, both for the company's employees and for external people who are related to it and who have knowledge or suspicions of regulatory non-compliance. The purpose of this channel is to provide a safe and confidential means so that inappropriate practices can be reported without fear of retaliation.
The complaints or claims that are presented will be processed with the objective of promoting the investigation, verifying the authenticity of the information provided and urging the correct resolution of active files, including, where appropriate, the appropriate sanctions.
On the hotel's official website, the user will find the “Complaints Channel” section, through which they can report events such as those already mentioned. The complainant may fill in their personal data, always confidential , or present the facts anonymously. After completing the information, a tracking code and password will be generated automatically that will allow the user to check the status of the file. For your part, you, as a hotelier, will also have your own private area to manage these matters.
Complying with this regulation not only avoids potential penalties, but also demonstrates a commitment to business integrity and responsibility. For this reason, we remind you of the obligation to include this section on your official website, we urge you to implement it as quickly as possible, and we are at your disposal to facilitate this task. If you are interested, please contact your assigned account.
In this context, at Paraty Tech we have gotten to work to help you comply with this new regulation. And the implementation of a complaints channel, in addition to being a legal requirement, constitutes a fundamental resource to promote a safe and ethical work environment.
The importance of the Complaints Channel on your hotel website
The complaints channel must be visible and accessible at all times and from any section, both for the company's employees and for external people who are related to it and who have knowledge or suspicions of regulatory non-compliance. The purpose of this channel is to provide a safe and confidential means so that inappropriate practices can be reported without fear of retaliation.
The complaints or claims that are presented will be processed with the objective of promoting the investigation, verifying the authenticity of the information provided and urging the correct resolution of active files, including, where appropriate, the appropriate sanctions.
Catch up with Paraty Tech
On the hotel's official website, the user will find the “Complaints Channel” section, through which they can report events such as those already mentioned. The complainant may fill in their personal data, always confidential , or present the facts anonymously. After completing the information, a tracking code and password will be generated automatically that will allow the user to check the status of the file. For your part, you, as a hotelier, will also have your own private area to manage these matters.
Complying with this regulation not only avoids potential penalties, but also demonstrates a commitment to business integrity and responsibility. For this reason, we remind you of the obligation to include this section on your official website, we urge you to implement it as quickly as possible, and we are at your disposal to facilitate this task. If you are interested, please contact your assigned account.
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