Optimize your call center with Call Seeker
It is software designed to streamline and optimize your call center, enabling agents to guide guests from the first phone call through to the final booking, delivering a seamless, personalized experience while maximizing every conversion opportunity.
Call Seeker ha tenido mucho que ver con el control del canal de voz, al igualar al 100% los precios con los de la página web. Gracias a la herramienta, integrada también con nuestro programa de lealtad, hemos podido recuperar el control de la venta directa.
OASIS HOTELS & RESORTS | Fernando Pereira
Personalized experience Simplified quoting and booking
If the call results in a quote, Call Seeker's integrations enable follow-up workflows that maximize conversion.
- Quotes
- Bookings
- Quick shortcuts
- Advanced filters
- Manual pricing
- Lock inventory and rates
- Pre-booking validity period
- Integrations
Filtering system Tailored results
Market and language
The search can be performed for a specific market, allowing agents to access the actual rates available in the guest's country of origin and select the appropriate language for the quote—essential for delivering it in the guest's native language.
Ignore minimum stay
This option ensures that the search always returns results, regardless of the number of nights selected. Remember that the phone is a non-public sales channel, allowing you to offer exclusive benefits that are not visible or available through other channels.
Ignore availability
Whether or not real-time availability exists, the search will always return results. Thanks to Paraty Tech's <strong>On-Demand Bookings</strong> feature, agents can still offer a room in the event of a cancellation or inventory being released for any reason.
Show mobile rate
To offer the best available rate, this filter allows searches to be performed using the prices displayed on mobile devices, taking advantage of offers created specifically for mobile users.
Multi-quotes, integrations, and advanced features
In addition, the platform allows you to manage multiple users and hotels simultaneously and send quotes or multi-quotes (multiple quotes from different hotels in a single email).
All of this helps you save time while enhancing the guest experience by offering a wider range of options.
Pre-booking and quotation email
The pre-booking will be collected in the Reservation Quotes section of the Extranet and, if the guest wishes, the quotation can be sent to him/her in an email containing a link to resume it from the last step, with all his/her data already entered (provided he/she has provided them during the consultation). The link will work for the duration of the validity period set by the hotel. The hotel staff will also be able to retrieve the reservation to complete it from the Extranet.
Quote or pre-booking validity period
By default, the pre-booking remains active for 48 hours, although it is possible to modify this time period upwards (increasing the number of days) or downwards (reducing the number of days or even hours).
Manual price
Allows you to change the price manually (per room or per stay) and to enter in a comment field the reason for the price change. You can also restore the original price at any time with a single click.
Lock inventory and/or rates
Guarantees the availability of the selected room until the pre-booking expires, and allows you to respect the price of the quote while the pre-booking is active.
Integration with payment gateways
All payment methods enabled by the hotel will also be available from Call Seeker, including Paraty E-Payments, our payment system, which allows you to send the customer a link to pay by debit or credit card.
Integration with Loyalty Club
If the hotel has a loyalty program, Call Seeker can be accessed with the guest's data or even register the guest so that he/she can benefit from the advantages associated with it.
Integration with the CRM
Take advantage of its CRM integration to keep track of every inquiry and create automated follow-up workflows, ensuring no sales opportunity is missed.
Call Seeker