Ring2Travel | Paraty Tech

Human agents and much more
Voice is technology too

a computer monitor displays a hotel reservation page

Paraty AI Voice

The intelligent front desk that never sleeps. AI answers calls, resolves informational inquiries, detects booking intent, and transfers the call to a human agent only when there is a real booking opportunity to close.

Call Seeker

Manage your voice channel in-house. Quotes, multi-quotes, and pre-bookings in seconds, with direct access to your hotel's booking engine.

a woman sits at a desk looking at a computer screen

Leads Panel

Turn abandoned carts into confirmed bookings. Identify and organize guests who have already shown booking intent, and rely on our specialized agents to launch outbound recovery campaigns.

An illuminated swimming pool is surrounded by numerous palm trees adorned with string lights at dusk.

How much revenue is getting stuck on the phone?

We'll help you calculate it in just 60 seconds.

a person is pressing a button on a screen that shows a checklist

Ring2Travel We take your voice channel to the next level

Whether you choose to outsource your reservations and sales service or simply need additional in-house support, Ring2Travel, our hotel call center, takes your voice channel to the next level by combining the human touch of our specialized agents with the sophistication of Paraty AI Voice, our artificial intelligence solution.

Paraty AI Voice virtual assistant
24/7 human support in 5 languages
Call overflow service
After-hours service
Pre-stay calls
Outbound campaigns
SMS, newsletter, and WhatsApp campaigns
Website live chat
Click-to-call on your website
Email inbox management
Guest satisfaction surveys

two men shaking hands in front of a window

Call Seeker The ultimate tool for phone agents

Call Seeker is our advanced quoting and guest assistance platform, designed to support guests throughout the entire booking journey—from the first phone call to the completion of the reservation. It also enables agents to answer informational inquiries by accessing the property's profile.

Simplify the time-consuming task of preparing quotes with Call Seeker, centralizing every request through a single platform.

Quote management and tracking
Booking management and tracking
Integrated with Paraty E-Payments and Paraty Loyalty

Learn more about Call Seeker

Paraty AI Voice The intelligent front desk

Connected to the Paraty AI Knowledge knowledge base, Paraty AI Voice acts as an intelligent call triage system (smart front desk), answering every call, resolving informational inquiries, and taking action by generating qualified leads or transferring the call to a human agent whenever it detects booking intent.

100% of calls answered, in any language. No queues. No waiting.

Learn more about Paraty AI Voice

Outbound Campaigns There's a lot of revenue hidden in abandoned bookings

Every day, dozens of potential guests abandon the booking process on your website. We're talking about high-value demand at the bottom of the funnel that, without the right tools, is lost forever.

Our Leads Dashboard identifies and organizes these opportunities, while the Ring2Travel team can support you with outbound campaigns designed to turn booking intent into confirmed reservations. You can also license the Leads Dashboard and manage everything yourself. Interested?

Learn more about the Leads Panel

No upfront investment You only pay for results

Ring2Travel's win-win model, based on commissions for completed stays, allows you to improve customer service and increase sales without impacting your budget. Just one of the many benefits of working with Ring2Travel:

Frequently Asked Questions

Do you have questions or can't find what you're looking for?
Here you will find answers to the most frequently asked questions.

What is Ring2Travel and how is it different from a traditional call center?
Ring2Travel is Paraty Tech's hotel-focused call center. We're the only booking engine provider with our own call center, but it's much more than a traditional call center. We prefer to call it a Customer Experience Center, with agents trained exclusively for the hospitality industry. They know each hotel's rates, availability, and booking engine, and now work alongside Paraty AI Voice to ensure no call goes unanswered or unqualified as a sales opportunity.
Can I use Ring2Travel without Paraty Tech's booking engine?
Absolutely. Ring2Travel is a completely independent service and is compatible with any booking engine.
Do I need to hire my own agents, or does Ring2Travel provide them?
There's no need to hire or train anyone. Ring2Travel provides specialized agents dedicated to your hotel, with continuous training and performance evaluation, working as a true extension of your team.
In which languages and during what hours are calls handled?
The service is multilingual and available 24/7, with support in more than five languages, so guests can always book in their preferred language.
How are after-hours calls or peak demand managed?
You decide which calls to forward to us, whether it's after-hours calls, overflow traffic, or only when your lines are busy. With Paraty AI Voice, every incoming call is answered 24/7, 365 days a year, absorbing the calls you can't handle while ensuring a 100% response rate.
Can I monitor the revenue generated by the voice channel?
Yes. You'll receive weekly reports showing the revenue generated through the voice channel, giving you the same level of visibility you have over the rest of your direct channels.
How is Ring2Travel billed?
Just like our booking engine, Ring2Travel follows a win-win commission model. You only pay commission on bookings that are actually completed. Cancellations and no-shows are excluded. At the beginning of each month, you'll receive a list of the bookings we've recorded so you can reconcile them before commissions are applied only to completed stays.
What is Paraty AI Voice and how does it integrate with Ring2Travel?
Paraty AI Voice is Paraty Tech's AI-powered voice assistant developed for Ring2Travel, also known as the intelligent front desk. It acts as an AI call triage system connected to the Paraty AI Knowledge knowledge base. It answers every call, instantly resolves informational inquiries, and detects genuine booking intent. When a guest is ready to book, it seamlessly transfers the call to a Ring2Travel agent to close the sale. Zero queues, zero waiting, zero missed opportunities.
What is Call Seeker, and what type of hotel is it designed for?
Call Seeker is the solution for hotels that want to manage their voice channel in-house rather than outsource it. It allows agents to create quotes and multiple quotes, generate pre-bookings, apply promotional codes, or lock rates—all during the same call and with direct access to the hotel's booking engine. It's ideal for hotels that prefer to keep phone sales in-house while benefiting from the same conversion tools used by our own agents.
How does the Leads Panel help recover abandoned bookings?
It identifies guests who abandoned the booking process on your website, captures their contact information (phone, webchat, loyalty program, etc.), filters and prioritizes leads by relevance, and enables outbound campaigns to recover this high-value demand—guests who have already shown genuine booking intent. The Leads Panel is included with Call Seeker, but it can also be purchased as a standalone product. It has recently been integrated with Quinta.