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IMPROVE CUSTOMER EXPERIENCE AND INCREASE DIRECT SALES

Contact Center Solutions for the Hotel Sector

More than 3000 hotels trust us

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Home Solutions Call Center
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PERSONALIZED EXPERIENCES

In a world where technology dominates the booking process, there is still a profile of traveler who values human contact and personalized attention.

Our Call Center solutions for the hospitality sector not only facilitate this contact, but are also designed to integrate seamlessly as an extension of your hotel's reservations team , maximizing conversions and optimizing the experience of each customer, from the first inquiry to the final reservation.

Ring2Travel & Call Seeker
The best option guaranteed

With Ring2Travel and Call Seeker, every call becomes an opportunity to strengthen the relationship with the guest and increase bookings in a tangible way.
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Ring2Travel: More than a Call Center, a Customer Experience Center

With 15 years of experience, we know how to leverage the voice channel to boost direct sales. Our agents offer exceptional customer service that increases loyalty and maximizes conversions.
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Main features
  • Support in 5 languages, 24H. / 365 Days
  • Recovery from cancellations
  • Pre-stay calls
  • Call Overflow Service
  • Click to call on the website
  • SMS, newsletter and WhatsApp campaigns
  • Chat on the website
  • Mailbox management
  • Satisfaction surveys
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Call Seeker: The ultimate tool for managing quotes and reservations in real time

Call Seeker optimizes booking management in real time, offering a seamless experience, increasing conversion and improving customer satisfaction.
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Main features
  • Booking quotes
  • Pre-booking generation
  • Advanced filtering system
  • Set price manually
  • Pre-booking validity period
  • Block quota and price
  • Generate quote email
  • Integration with the payment gateway
  • Integration with the Loyalty Club
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INCREASE YOUR INCOME With our solutions

At Ring2Travel , we offer you the option of partially or fully outsourcing your reservations department, with agents who integrate into your team and ensure a personalized and professional service to improve conversion and customer satisfaction.

If you prefer to keep your call center in-house, CallSeeker is the perfect solution. This cutting-edge software manages bookings in real-time and offers:

  • Quick Quotes
  • Managing multiple clients and hotels
  • Secure sending of payment links
  • Automation of follow-ups
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    WHY CHOOSE RING2TRAVEL? Experience, specialization and attention

  • 15 years of experience: Experts in optimizing conversion and guest satisfaction.
  • 24/7 support in 5 languages: Available in Spanish, English, French, German and Italian.
  • Commissionable model: No initial investment, we only charge for completed bookings.
  • Specialized agents: Exclusive personnel who know your product thoroughly.
  • Focus on conversion and booking value: Upselling and cross-selling strategies.
  • Personalized attention: We create an experience aligned with the values of your hotel.
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    BLAUMAR GROUP Elena Rubio Guérard

    Starting to work with Paraty Tech has been a revolution, not only on a technical, professional and sales level, but also on a human level. The speed of their management, the permanent monitoring of the implemented actions, the willingness to make all the changes requested by us, their advice and their proactivity have been the key to the success of our collaboration.
    a black and white logo for a company called paratytech a black and white logo for a company called paratytech

    VIDA MAR HOTELS & RESORTS Carla Almeida

    With the help of Paraty Tech we have increased our direct sales and improved our online positioning. Their flexibility and willingness has allowed us to adapt and customize their tools according to our needs.

    100% in-house technology

    Pioneering technology developed entirely in-house.

    We are hoteliers

    We speak the same language because we are hotel experts, just like you.

    Always available

    We are available for you 365 days a year. Your problems are our problems.
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    Explore the latest Paraty Tech news on our blog
    and stay up to date

    All the activity and day-to-day life at Paraty Tech, on our blog.
    Discover
    12/12/2025 Daniel Romero
    Key AI concepts every hotelier should know
    See more
    10/12/2025 Alexandra Canu
    Black Friday 2025: Ring2Travel's key role in strategy and results
    See more
    08/12/2025 Valdas Tverijonas
    Black Friday 2025: Data confirms the strength of the direct channel
    See more
    04/12/2025 Daniel Romero
    We unveil the first step of the AI revolution at Paraty Tech
    See more
    12/11/2025 Abel Velasco
    The end of the &num=100 parameter in Google: what it means and how it affects hotels
    See more
    11/11/2025 Daniel Romero
    FOMO, FOMU or FOMA: Where does your company stand in terms of AI implementation?
    See more
    06/11/2025 Daniel Romero
    Ease as a Key Conversion Driver in the Direct Channel: Flexibility, Exclusivity and Variety
    See more
    04/11/2025 Valdas Tverijonas
    The Reinvention of Non-Refundable Rates: Flexibility Without Losing Profitability
    See more
    28/10/2025 Elena Vela
    Get ready for Black Friday 2025 with the interactive checklist
    See more
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    an aerial view of a sandy beach with blue water
    a sunset over the ocean with rocks in the foreground
    a house is reflected in a body of water with mountains in the background
    a small white dog wearing a blue collar is running in the grass
    a woman taking a picture of a building with a camera
    a large swimming pool surrounded by umbrellas and chairs
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    a man sits at a table using a tablet and a cup of coffee
    a very long hallway with a light at the end
    an aerial view of a sandy island in the middle of the ocean
    a glass of red liquid with a straw on the beach
    a green heart shaped leaf on a sandy beach
    seagulls flying over the ocean at sunset
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    a tree stands on the shore of a beach with a boat in the distance
    a person is holding a cell phone that shows the time as 12:23
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    Our partners

    Large companies like Google trust our technology and encourage our growth and development.
    Discover them

    Frequently Asked Questions

    Do you have questions or can't find what you're looking for?
    Here you will find answers to the most frequently asked questions.
    • Is the booking engine optimized for all types of accommodation?
      A booking engine, entirely developed by our team, for hotels, hotel chains and other tourist establishments, such as apartments, campsites, etc. On the one hand, it allows users of your website to book rooms in your establishment. On the other hand, it is easy to manage and allows you to control and market your inventory, with the aim of boosting your direct sales, making it easier for your hotel business to thrive. Not in vain, it is one of the most popular hotel booking engines in the hotel sector.
    • Can I use your revenue management tools even if I have another booking engine?
      No. Although our services include web design, unlike other booking engines, ours is ready to be inserted into your current website.
    • Which channel managers are you integrated with?
      Yes. We are currently integrated with over thirty channel managers and we are always open to new integrations.
    • Is it possible to manage payments through the booking engine?
      Yes. In fact, we have two independent engine versions, for desktop and mobile websites respectively, which represents an added value in terms of offering the best user experience.
    • Can I hire your contact center even if I have another booking engine?
      Yes. It has its own Business Intelligence system, which collects all the data relating to the activity of the search engine: reservations made, searches, results with no availability, conversion, etc. All the functions you would expect to have full control over your main sales channel. In addition, other solutions such as Price Seeker, Rate Check and Parity Maker maintain permanent two-way communication.
    • Do you offer online technical support?
      Yes. Both the widget and the booking process are customized to suit your corporate image and the aesthetics of your establishment.
    • What makes you different from other booking engines?
      Yes. Paraty Hotel Manager is your management system, from which you can add, delete and modify everything related to the booking engine: quotas, open and close sales, rates, regimes, promo codes, descriptions and photographs of the rooms, additional services, etc. It is an online management program, accessible from any location and device.
    • I already have a website. Can I integrate your booking engine?
      Due to the need to differentiate ourselves as a result of the adaptation to PSD2 regulations, the payment methods available are currently increasing: Redsys, Amazon Pay, Bizum, PayPal, Addon Payment, Universal Pay, Sequra, PlaceToPay, PayJP, Redunicre, PayU, Book&Pay, SIBS... For your peace of mind, we inform you that this is a secure booking engine like few others. Your data and that of your clients will always be safe, in accordance with the requirements of the GDPR.

    Request a demo

    Do you need more information, have questions, or want to see any of our products in action? Get in touch with us and tell us more.
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    • Solutions
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    Online Direct Channel
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    Revenue Management
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    a blue circle with a white number 2 inside of it . Paraty AI Suite
    a calendar icon with a check mark on it in a blue circle . Paraty AI Bookings
    a magnifying glass with a euro sign on it in a blue circle . Price Seeker AInsights
    two speech bubbles are in a blue circle . Paraty Digital Suite
    a blue circle with a white phone icon inside of it . Call Seeker
    All products
    Get to know us
    Partners and Integrations
    Paraty Academy
    Careers
    RSC
    Whistleblowing channel
    Contact us and start increasing your direct sales today
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