Paraty AI Webchat
A 24/7 CUSTOMER SERVICE AND SALES CHANNEL
Introducing Paraty AI Webchat, an AI-powered virtual assistant designed for hotels that assists guests instantly, in a natural, human-like way and in their own language, while guiding them toward completing a booking.
- Answers questions
- Provides information about rooms
- Identifies the traveler profile
- Directs guests to the booking engine
- Learns from every interaction
- Connected to Paraty AI Knowledge
Centralized knowledge
A single brain for every hotel and hotel chain. Learn once, answer everywhere.
Always up to date
Validation queue, "Improve AI" based on real conversations, and role-based approval workflows.
Omnichannel connection
Web, WhatsApp, voice, and email powered by the same response engine and the same brand identity.
Real human support
One-click handoff, real-time agent presence, business hours, and automatic bot takeover when the conversation ends.
MCP with our booking engine
Real-time availability, rates, and reservations through Paraty. This is not a generic chatbot.
Brand, compliance, data
Full customization, strict hotel-level RLS, auditing, and cost metrics by hotel.
RESULTS FROM THE FIRST 80 HOTELS
+1290
Conv. (97% resolved)
+5400
Minutes Saved
+150
Clicks to the Booking Engine
+60000€
Quoted Value
Paraty AI Webchat: Proven efficiency
Early performance metrics show that 97% of conversations are resolved without human intervention. With a centralized knowledge base for each hotel and a proven multi-tenant architecture, it's already a highly mature solution.
No code required
No technical development needed.
Fast integration
Installed on your website in minutes.
Guided setup
Simple, step-by-step configuration.
Maximum customization
Adapt colors, text, branding, mascot, and more.
MCP Native integration with the booking engine
This is not a generic chatbot, but an AI agent connected directly to our booking engine. Availability, rates, and reservations are retrieved in real time via MCP:
The AI is never on its own. At any time, a human agent can join the conversation, monitor it, take over, or hand control back to the bot in real time.
- Guest inquiry
- AI intent detection
- MCP > Booking Engine
- Live rates
- Click & Book
The AI is never on its own. At any time, a human agent can join the conversation, monitor it, take over, or hand control back to the bot in real time.
Anticipation Mode Always one step ahead
We detect booking intent and emotional sentiment in real time, alerting the agent before the guest even has to ask again. The result: faster response times and higher conversion rates. We continuously monitor three key signals:
- Session value
- Guest value
- Frustration level
From click-click to bla-bla The only booking engine with conversational search
Simply contact your account manager to request implementation. The process couldn't be easier:
No code required
No technical development needed.
Fast integration
Installed on your website in minutes.
Guided setup
Simple, step-by-step configuration.
Maximum customization
Adapt colors, text, branding, mascot, and more.
+58% in direct revenue and x3 in phone support performance
Request a demo
08/12/2025Valdas Tverijonas
12/11/2025Abel Velasco
11/11/2025Daniel Romero
06/11/2025Daniel Romero
04/11/2025Valdas Tverijonas
