Call Seeker & The voice channel is currently experiencing one of its best moments, although, in some ways, the telephone remains the forgotten branch of direct sales for many hoteliers, despite data demonstrating the importance travelers place on this contact channel.

It often seems that technology and direct hotel sales are essentially limited to the online environment. However, telephone support is a rich source of real-time big data and offers conversion rates far superior to any digital channel.

Conclusions

Relying on a tool like Call Seeker allows hotels to confidently address each of these situations and make the most of these sales opportunities, preventing many of these booking requests from being lost due to a lack of resources to properly address them.